Terms and Conditions

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Your contract is with S. Papantoniou – Chr. Paloglou O.E. (“we”, “us” and “our” in these Booking Conditions), with VAT ID EL997339805, for the property known as Villa Romeo, Villa Juliette or Villa Panormitis of Prasonisi Villas (“the Property”). References to “you” or “your” are references to the person making the booking and all members of the party.

These Booking Conditions form the basis of your contract with us so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.

1. Making your booking

Your booking is confirmed only after the confirmation of the initial deposit of the 25% of the total accommodation cost. Please note that the Initial Deposit is not refundable in case of cancellation. The booking is valid only after the deposit of the initial amount.

Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.

We reserve the right to refuse any booking prior to the issue of our written confirmation. If we do this we will promptly refund any money you have paid to us.

You should carefully check the details of our confirmation and inform us immediately of any errors or omissions.

2. Paying for your booking

You are required to send to us your payment for the balance of the Rental at least 30 days prior to the Arrival Date as set out in our confirmation. If you fail to make a payment due to us in full and on time we may treat your booking as cancelled by you. If any different method arranged (e.g. with cash at arrival), we could refuse to give you the keys of the house, if we will not receive the payment of the balance plus the security fee.

3. If you cancel or amend your booking

If you need to cancel or amend your booking you must telephone us on the number shown on our written confirmation, or email to us, as soon as possible.

Once the initial deposit and the security fee have been paid, changes may be made on the dates and the number of people, depending on availability. In this case, you are informed about the new balance, which indicated the amount and it replaces the previous one, and it is binding.

Changes to the number of people who will stay at the accommodation, without informing, entitles us to refuse the rental of the house. In any case, people (adults or children) more than the maximum number that’s set by the owner, are not allowed.

Cancellation terms:

Time before booking:

  • >30 days = Deposit

4. If we cancel or amend your booking

We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings.

If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund the balance of any money you have paid us.

5. Your accommodation

You can arrive at your accommodation after 18:00 hours on the Arrival Date of your holiday and you must leave by 12:00 hours on the Departure Date. But, we try to be flexible if it’s possible.

If your arrival will be delayed, you must contact with us, so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival we may treat the booking as having been cancelled by you.

6. Your obligations

You agree to comply with the Regulations that is set out in the property manual and any other regulations reasonably made from time to time and ensure that they are observed by all members of your party.

You agree to keep and leave the Property and the furnishings, kitchen equipment, entertainment equipment, pool equipment, crockery, glasses, bedding and towels clean and in good condition.

You agree not to cause any damage to the walls, doors or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighboring properties.

You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.

You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).

You cannot allow more people to stay in the Property than expressly authorized, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property unless it has been arranged in advance and it is shown on your confirmation. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.

You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs, after your request or after informing you. In this point, it’s necessary to know that the swimming pool must be cleaned minimum once a week (it depends on its use) for hygiene reasons.

7. C.C.T.V. protection

The property is protected 24h by C.C.T.V. surveillance. Images are being monitored and recorded for the purposes of crime prevention and public safety, due to the Greek Law 2472/1997. The scheme is controlled by us.

You agree to allow us to record images only from the communal areas (entrance, parking, communal roads) and the perimeter of the property, according to the Greek Law 2472/1997 and the regulation 1/1999. We DO NOT collect images from the courtyard of each villa (veranda, swimming pool) and from the interior of each villa. 

We keep the recordings for 9 days and are available ONLY for the police, in case of a crime. We do not give the recording to anyone else and we delete them after 9 days.

8. Complaints

Every effort has been made to ensure that you have an enjoyable and memorable stay on our property. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.

It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence.

If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it.

9. Our liability

Our maximum liability for losses you suffer as a result of us acting in breach of these terms and conditions is strictly limited to 500 € and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

This does not include or limit in any way our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

10. Law

The contract between you and us is governed by the law of Greece and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of Greece/Rhodes.